Shopping cart

excl. shipping costs

General Terms and Conditions

The General Terms and Conditions given in the following contain statutory information about your rights and privileges in accordance with the rules and regulations of contract agreements with respect to long distance transactions and electronic transactions. To open the download files, you need the free Adobe Acrobat Reader or a comparable PDF reader. You can also save the files on your device and read or print it offline. The terms and conditions apply until revoked.

General Terms and Conditions for Business, Delivery and Payment – pro aqua Diamantelektroden Produktion GmbH


Right of Withdrawal and Cancellation

1 A B2C Customer may declare withdrawal from the contract ("Withdrawal”) before the contract comes into force, or within 14 working days, Saturday not being a workday, after the contract has come into force. The Withdrawal shall not be bound to any specific form or reasons. To exercise their right to withdraw, the Customer must inform pro aqua by means of an unequivocal declaration of their decision to withdraw from the contract. The Customer may use the withdrawal form provided by pro aqua downloadable at, and may submit the completed form electronically. The prescribed time limit shall be deemed observed if the declaration of withdrawal has been sent within the deadline.

2 The Withdrawal, by written declaration or return of the products, shall be addressed to pro aqua Diamantelektroden Produktion GmbH, Parkring 1, 8712 Niklasdorf, Austria,

3 The B2C Customer acknowledges and agrees that pro aqua begins the performance of the contract during the withdrawal period, so that in the case of a Withdrawal, pro aqua may request a proportionate fee as compensation for services rendered.

4 In the case of a Withdrawal, pro aqua shall refund all payments that the B2C Customer has made for the product(s), within 14 days of receipt of the returned product(s) without any charges or deductions. Unless otherwise agreed, the refund shall be made by the same means of payment used in the initial transaction.

5 Products suitable for parcel dispatch must be returned. The Customer agrees to bear the cost of the return delivery if the products delivered correspond to the order specifications. If not, the return shall be free of charge for the Customer.

6 The right to withdraw shall not be applicable to products that have been custom made to Customer’s specifications, products that are not suitable for return, or products that have expired. In such cases, the B2C Customer agrees to bear the cost of the return.

7 A Customer the transaction with whom is not a B2C Transaction, or a B2C Customer outside of his statutory rights to withdraw, may only withdraw from the contract if pro aqua agrees in writing and is reimbursed for all costs incurred in relation to the withdrawal.